24 hour notice is required to cancel an existing appointment. Full treatment fees are charged for any missed appointments with no notice. If you are running late for your appointment please attempt to Contact Alison. You will receive treatment for the remaining time (if appropriate) but will be billed the full treatment fee.
General Animal Treatment Policy
While animals almost always respond very favourably to treatment, there is always the possibility that they may not want treatment or that they may be aggravated by external factors. Unlike people, animals are very cut-and-dry with their intentions, and sometimes they simply do not want to be treated. In some cases, a person present during treatment may aggravate the animal, and Alison may request that all but the owner step out of the room. Alternatively, treatment time may be affected by an animals behaviour or desire to end the treatment. Treatment is at the discretion of the animal and the therapist, and Alison will let you know if she has any concerns during a treatment.
For clients who live a distance from Alison's office there may be additional travel fees. Please inquire for more information.